Symptom: A visitor picks a date on a time-slot booking field and no times appear.
Work through these in order
- Is it connected and does the field have a calendar? Confirm Google shows Connected and the DrezSync Booking field has a Google Calendar ID. Without both, there are no times to show.
- Is the date valid? Only open days with future times show slots. A closed day, or a date in the past, correctly shows nothing. Check the field’s open days and hours.
- Is caching serving an old script? This is the most common cause right after an install or a settings change. Clear your cache and test with the Gravity Forms preview, which bypasses most page caches.
If times show but the wrong ones are missing
That is a different problem, usually a timezone mismatch. See Booked Times Are Not Removed.
Tip
The Gravity Forms preview is the fastest way to rule out caching, because it loads the form fresh. If times appear in preview but not on the live page, the live page is cached and you need to clear it.