When you need us, reaching out should be the easy part. We have simplified how support works, so there is now one clear way to get help and nothing gets lost along the way.
Email Us: The Fastest Way
Send your message to support@allydrez.com. It goes straight into our support desk, and we answer from there. Include your domain name and anything you have already tried. That bit of detail usually saves a round trip and gets you a quicker answer. To keep the conversation going, just reply to our emails.
Live Chat
If we are online, the chat window in the corner of the page reaches us right away. If no one is available at that moment, leave your message in the chat and it lands in the same place as an email. You will not have to repeat yourself, and we will follow up.
Check the Knowledge Base First
Our knowledge base covers getting started, using your client portal, and the questions we are asked most often. It is worth a quick look before you write in, since the answer is often already there.
Support Hours and Response Time
We are available Monday through Friday, 8:30am to 5:00pm Eastern Time, and we aim to reply within one business day. We are a small team, so we appreciate your patience.
What Happened to Support Tickets?
If you used to open a ticket inside the client portal, that step is gone. You no longer need to log in or fill out a form to reach us. Email or chat lands with the same team, in the same place, so support stays simple.
Questions? Email support@allydrez.com