Category: Client Portal & Billing • Est. reading time: 2 minutes
When you need us, reaching out should be the easy part. The good news is you do not have to log in anywhere or fill out a form. You can just email us, and everything gets tracked for you automatically.
The Easiest Way: Just Email Us
Send your message to support@allydrez.com. That is it. Emailing us automatically opens a support ticket on our end, so your request lands in our tracked system, nothing gets lost, and you will get email updates as we reply. Honestly, this is the way we prefer, and the fastest way to get our attention.
Include as much detail as you can, and attach screenshots if they help us see what you are seeing. Then just reply to our emails to keep the conversation going.
Prefer to Manage It in the Portal?
If you would rather open and track your tickets inside your client portal, you can. It gives you a tidy view of your full history in one place.
- Log in at store.allydrez.com.
- In the top menu, click Support, then Tickets.
- Click Open Ticket, choose the department that fits, enter a clear subject, describe your issue, and click Submit.
- To reply later, open the ticket from Support, then Tickets, type your response, and submit.
Either way works. Whether you email us or open a ticket in the portal, your message ends up in the same tracked system, so nothing falls through the cracks. When in doubt, just email support@allydrez.com.
Questions? Email support@allydrez.com or call 1-321-209-2004.